Patient Charter

What We Will Do For You

Treat you with courtesy and respect at all times.

Give you full information on the services we offer.

Give you the most appropriate care by suitably qualified staff.

Provide you with emergency care when you need it.

Refer you for a second opinion when you and your GP agree it is needed.

Give you access to your health records, subject to any limitations in the law.

Keep the contents of your health record confidential.

Give you full and prompt reply to any complaints you make about our services.

Keep you informed when surgeries are running late.

What You Can Do For Us

Treat us with courtesy and respect at all times.

Tell us if you are unsure about the treatment we are offering you.

Use the emergency service only in a genuine medical emergency.

Ask us for a night visit only when medically urgent.

Ask for a home visit only when the patient is unable to attend the surgery through illness or infirmity, requesting the visit before 10.00am unless urgent.

Keep your appointments and let us know as early as possible if you are unable to attend.

Let us know when you change your name, address or telephone number.

Tell us about any complaints or misunderstandings as soon as possible to allow us to deal with them.

Let us know when we have done well